Returns for online purchases are for online store credit or exchange only. Orders are eligible for return if they are received by ella + scott within 30 days of the purchase date (date is located on your packaged invoice copy).
Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached and the completed return form or return will not be accepted. Shoes must be returned with their original shoebox. Please package them inside another box to ensure there is no damage to the original shoebox.
No refunds will be issues outside of return date policy.
Please note: No cash, credit or debit card refunds will be issued, unless there is a mistake on our behalf, online credit or exchange only.
Our inventory is limited to ensure our shopaholics have a variety of styles to choose from. Therefore, we cannot guarantee that the item you want to exchange will still be available when we receive your return. If we no longer have a size or item you need, a store credit will automatically be issued.
Shipping on Returns/Exchanges
Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
If an item is damaged or incorrect, it must be reported within 10 days of the purchase date. Please email us immediately at firstname.lastname@example.org with the following information:
Attn: Website Orders in the subject line. Please include full name, order number and a photo of the damaged/defective item. Please do not return damaged merchandise without contacting the store first.
All jewelry, bags and sale items are final sale.