Returns for online purchases are for online store credit or exchange only. Orders are eligible for return if they are received by ella + scott within 30 days of the purchase date (date is located on your invoice). Merchandise must be returned in original condition (unworn, unwashed, unaltered) with original tags attached and completed return form. No cash, credit or debit card refunds will be issued, unless there is a mistake on our behalf, online credit or exchange only. Please allow 5 to 10 business days for your refund to fully process. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.